Returns Policy
If a product has been damaged in transit or is faulty, please email us on Info@theworldfoodmart.co.uk within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty. In such cases any replacement will be sent with no further P&P charge.
Cancellation of Orders
Except at the busiest time of the year, e.g. Christmas or other public holidays, orders are normally dispatched to you the following working day of receipt by us.
If you wish to cancel BEFORE we have sent your goods, you must email us ASAP on Info@theworldfoodmart.co.uk. If your order has not been sent, it will be cancelled, and all charges will be refunded.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods, the following procedures apply :
When you receive your order, as per the EU Distance Selling Directive, you have a "cooling off period" of 7 days to return the ordered products if you have changed your mind and wish to cancel.
The goods must be returned unused, unopened and in the same condition as they were originally dispatched from The Asian Spice. We will not except for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us, and we will deduct the shipping charge also.
Any opened products will not be exchanged or refunded for health and safety reason.
You must contact us email to confirm which items are being returned.
You will be requested to return the goods by second class post (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods.
There will be no refund of the cost of returning the goods.
Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return.
Refunds will be made to the original charged account within 14 days of receipt of the returned goods.
No refund or exchange will be done if you do not return the product even if you have quality issue.
These conditions do not affect your statutory rights It is always helpful to know why you have changed your mind and cancelled an order.
Cookie Policy
Our Cookies Policy was last updated on 05/04/22.
This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used. This Cookies Policy was generated by TermsFeed Cookies Policy Generator.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.
Interpretations and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Cookies Policy:
● “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Cookies Policy) refers to [COMPANY INFORMATION].
● “Cookies” means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
● “Website” refers to [WEBSITE NAME], accessible from [WEBSITE URL]
● “You” means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.
The Use of Cookies
Type of Cookies We Use
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.
We use both session and persistent Cookies for the purposes set out below:
● Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
● Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
● Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
● Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.
Your Choice Regarding Cookies
If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.
If You do not accept Our Cookies, You may experience some inconvenience in your use of the Website and some features may not function properly.
If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For any other web browser, please visit your web browser's official web pages.
Contact Us
If you have any questions about this Cookies Policy, You can contact us:
● By visiting this page on our website: Contact Us
● By sending us an email: info@worldfoodsmart.co.uk
Terms and Conditions
The following terms and conditions apply to all transactions on the Asian Spice website, please scroll through this screen, read them carefully and print a copy for future reference.
Pricing & Availability
All product prices are in pound sterling (£) at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods are sold at in the UK market, or prices that retailers within the UK market are currently offering the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, you will be offered an alternative or given a refund for the unavailable product(s).
Authenticity
We guarantee that all advertised products are 100% genuine, but to find the best prices for our customers we may occasionally sell stock originally intended for sale in other countries around the world, this means that trade names of products and packaging of products may differ from those on sale in the uk. These details will be identified clearly against the product description.
Products Details
Some products may have an associated image or photo, these are for reference only and should be considered illustrative. This is to give the idea to the customer about the product's colour or how it looks like. In the case of unboxed items or testers the price of the equivalent regular goods may be shown for reference only. We do not supply any testers free of charge. Testers are the regular products quite often in a bottle / packaging marked as a tester. Some items may also be marked not for individual sale. By submitting you order to the asian spice, you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort try to ensure all products marked as such are identified on the system.